Shipping policy
At Amara & Co., each crystal tree is carefully handcrafted with intention and attention to detail before being shipped.
Processing Time
Because our products are handmade, orders typically require 2–5 business days for preparation and processing before shipment.
During periods of high demand, processing times may occasionally be extended.
Shipping Time
Once your order has been processed and shipped, estimated delivery times are typically:
2–12 business days
Shipping times may vary depending on your location, carrier operations, customs processing, weather conditions, holidays, and other circumstances outside our control.
Tracking Information
Once your order has been shipped, you will receive a confirmation email containing your tracking number.
Please allow up to 48 hours for tracking information to update after shipment.
Address Accuracy
Customers are responsible for providing a complete and accurate shipping address during checkout.
Amara & Co. is not responsible for delays, lost packages, or delivery issues resulting from incorrect or incomplete address information provided by the customer.
Delivery Delays
While we strive to meet all estimated delivery windows, shipping times are not guaranteed.
Delays caused by carriers, customs inspections, weather events, holidays, or other circumstances outside our control do not qualify for refunds.
Lost or Damaged Packages
If your package arrives damaged, contains the wrong item, or appears to be lost in transit, please contact us at:
Our team will review the situation and work toward an appropriate resolution.
Contact Us
If you have any questions regarding your order or shipment, please contact us at:
We are always happy to assist you.